1. Who We Are
This website, freelanceburnout.com, is operated by Meytal Raizes, a freelance occupational psychologist operating as a sole proprietor (autónoma) based in Madrid, Spain.
For any privacy-related questions or requests, you can contact us at: hello@freelanceburnout.com
Business address: Madrid, Spain.
2. What Data We Collect
We collect the following personal data:
- Name and email address — when you sign up for our newsletter, complete the burnout assessment, or purchase a product.
- Survey responses — when you complete the Freelance Burnout Clarity Assessment. This includes your self-reported burnout profile data.
- Payment information — processed securely by Stripe. We do not store your card details. Stripe's privacy policy applies to payment processing.
- Usage data — including IP address, browser type, pages visited, and time spent on site, collected via Framer Analytics and Google Analytics.
- Cookie and tracking data — via Meta Pixel and Google Analytics (see Section 5).
3. Why We Collect Your Data
We use your personal data for the following purposes:
- To deliver products and services you have purchased, including course access and worksheets.
- To send you transactional emails, including purchase confirmations and access credentials.
- To send you our newsletter and occasional promotional communications about new products and services — only with your consent.
- To personalize your experience based on your burnout assessment results.
- To improve our website and understand how visitors interact with our content.
- To comply with legal obligations.
4. Legal Basis for Processing (GDPR)
For users in the European Union, we process your personal data on the following legal bases:
- Consent — for newsletter subscriptions, marketing communications, and non-essential cookies (Meta Pixel, Google Analytics).
- Contract performance — to deliver products and services you have purchased.
- Legitimate interests — for site analytics and improving our services, where these interests are not overridden by your rights.
- Legal obligation — where required by applicable law.
5. Cookies and Tracking Technologies
We use the following cookies and tracking technologies on this site:
- Essential cookies — required for the site to function. These cannot be disabled.
- Framer Analytics — used to understand site traffic and visitor behaviour.
- Google Analytics — used to analyse website usage and improve our content.
- Meta Pixel — used to measure the effectiveness of advertising and to serve relevant ads on Facebook and Instagram.
Non-essential cookies (analytics and tracking) are only placed with your explicit consent, which you can provide or withdraw via our cookie consent banner. You can also manage cookies directly through your browser settings.
6. Third Parties We Share Data With
We do not sell, rent, or trade your personal data. We share data only with the following service providers, strictly for the purposes described above:
- Kit (formerly ConvertKit) — our email marketing platform. Stores your name, email address, and subscription preferences.
- Stripe — our payment processor. Handles all payment transactions securely.
- Google — for analytics and, in future, advertising.
- Meta — for advertising measurement via the Meta Pixel.
- Framer — our website platform, which collects basic analytics data.
All third-party providers are bound by their own privacy policies and applicable data protection laws.
7. How Long We Keep Your Data
- Email subscribers — until you unsubscribe or request deletion.
- Customer records — retained for as long as necessary to fulfil legal and tax obligations (typically 5–7 years under Spanish law).
- Survey responses — retained as long as you remain an active subscriber.
- Analytics data — as per the retention policies of Google Analytics and Framer.
8. Your Rights
Under GDPR, if you are located in the EU or EEA, you have the following rights:
- Right of access — to request a copy of the personal data we hold about you.
- Right to rectification — to request correction of inaccurate data.
- Right to erasure — to request deletion of your personal data.
- Right to restriction — to request that we limit how we use your data.
- Right to data portability — to receive your data in a structured, machine-readable format.
- Right to object — to object to processing based on legitimate interests or for direct marketing.
- Right to withdraw consent — at any time, where processing is based on consent.
To exercise any of these rights, please contact us at hello@freelanceburnout.com. We will respond within 30 days.
You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.
9. International Data Transfers
Some of our service providers (including Kit, Stripe, Google, and Meta) are based outside the European Economic Area. Where data is transferred internationally, we rely on appropriate safeguards such as Standard Contractual Clauses approved by the European Commission.
10. Children's Privacy
Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe we have inadvertently collected data from a minor, please contact us at hello@freelanceburnout.com and we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of our site and services after any changes constitutes your acceptance of the updated policy.